Privacy Policy
Last Updated: December 2024
At Softech Computers, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
Information We Collect
- Personal information you provide (name, email, phone number, company details)
- Technical data (IP address, browser type, device information, operating system)
- Usage data (pages visited, time spent, click patterns, navigation paths)
- Communication records (emails, chat messages, support tickets)
- Project-related information (requirements, specifications, feedback)
How We Use Your Information
- To provide and maintain our services and deliver requested solutions
- To communicate with you about projects, updates, and important notices
- To improve our website, services, and user experience
- To send marketing communications (with your explicit consent only)
- To comply with legal obligations and protect against fraudulent activities
- To analyze usage patterns and optimize our service delivery
Data Security
- We implement industry-standard encryption for data transmission (TLS 1.2+)
- Secure data storage with regular backups and disaster recovery protocols
- Access controls and authentication mechanisms to prevent unauthorized access
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy best practices
- Compliance with ISO 27001 information security standards
Your Rights
- Access your personal data and request a copy in machine-readable format
- Correct inaccurate or incomplete information we hold about you
- Request deletion of your personal data (subject to legal requirements)
- Object to processing of your personal data for specific purposes
- Withdraw consent for marketing communications at any time
- Lodge a complaint with relevant data protection authorities
Cookies and Tracking
- We use essential cookies for website functionality and security
- Analytics cookies to understand user behavior and improve services
- Marketing cookies (only with your explicit consent) for targeted advertising
- You can control cookie preferences through your browser settings
- Third-party services (Google Analytics, etc.) may set their own cookies
- Session cookies are deleted when you close your browser
Data Retention
- Personal data retained only as long as necessary for stated purposes
- Project data retained for 5 years after project completion for support
- Marketing data retained until you withdraw consent or request deletion
- Legal documents retained as required by Indian law (typically 7 years)
- Automated deletion processes for expired or unnecessary data
- Anonymized data may be retained indefinitely for statistical purposes
Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third-party services we use include: Google Analytics (website analytics), AWS/Azure (cloud hosting), Stripe (payment processing), SendGrid (email services), and various development tools and frameworks.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers.
We comply with applicable data protection laws, including GDPR for European users and IT Act 2000 for Indian users.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@softechcomputers.net
Phone: +91 9409428491
Ahmedabad, Gujarat, India
Jalore, Rajasthan, India